How can I order ?
The ordering process in our online shop is as easy as buying from a physical store . Select a category or collection and browse the large selection of our products. When you find a product you like, click on it to access the page with detailed description. From there, click on " Shopping Cart " and the item will be selected for purchase. When you are done with your shopping, go to the Shopping Cart and click "Buy " to begin checkout process .
I need to create an account to make order?
By creating an account you will be able to shop faster and safer, to know the status of your orders and your order history .
Can I cancel an order?
This depends on the status of your order. If your order has not yet shipped, you can cancel all or part of it. If your order has already shipped, you will have to send back the product or products. In any case first contact Customer Service to guide you accordingly.
How is my shopping cart ?
The shopping cart works the same way as you used it in a physical store . Contains all chosen by you and purchased items and is the last step before your order. Allows you to monitor , add, and remove items as you would in a regular store .
How can I see the contents of my shopping cart ?
To view the items contained in your shopping cart , click on the shopping cart, part of the website. The number you see lists the types contained in the basket.
How to add or remove items from my shopping cart ?
To add an item to your shopping cart , click on "Add to Cart ", located in the detailed description of the species. To remove an item , click the " Shopping Cart " at the top of the page and then click " X" next to the item you want to remove.
How do I change the quantity of products that I want to buy?
To change the quantity of items , go to the page " Shopping Cart " and clicking on the number next to ' Quantity ' of the product you can choose the number of pieces you want to order.
I can see the status of my order ?
If you are a registered customer to view the status of your order , please visit " My Account ". Pressing the button " Order Status ", you can track the progress of your order until delivery.
and you will receive notification email once your order shipped.
What is My Wishlist ?
My Wish List is a feature that allows you to add items you want to buy or make future gift. Products to Wishlist can be transferred to Cart anytime. To add some kind of wish list , click on "Add to Wishlist " page with a detailed description of the species.
What do I do if a product I want is not available ?
If the product you want is not in stock , you can press the option " Notify when available " in order to send you email once the item is received in our warehouse .
Is my payment information secure ?
The topaz.gr uses the most modern and advanced online security technologies through partnerships with the largest and most trusted companies in the area . Some of these are the Verified by Visa, MasterCard Secure Code and other high- encryption .